FAQs

PROMOTIONAL PRODUCTS
FINDING PRODUCTS
Q. I cannot see the product I am looking for.
A. We supply many other products that are not featured on our web site. If you have a specific requirement, you can email or telephone our sales team, who will provide information from alternative product ranges.

SAMPLES
Q. Do I have to pay for samples?
A. All samples costing up to $5 are supplied free of charge. Samples costing more than $5 are non-returnable and will be charged. However, these charges will be deducted from our sales invoice for each product you order.
Q. Can I see a printed sample before placing my order?
A. In the majority of cases printed samples are possible. We must however levy a minimum print charge, which more often than not is cost prohibitive. We can supply you photo quality images of a product displaying your design. These virtual samples are often sufficient to enable you to make a choice

PAYMENT
Q. Do I have to make payment before delivery?
A. If you are ordering from us for the first time we require payment in full prior to delivery of your goods.
Q. Can I pay by credit card?
A. No we regret we no longer offer this method of payment.

ARTWORK
Q. How can I obtain an acceptable file format of my design?
A. You may be able to obtain your design or logo from your marketing/design department or from your stationery supplier. We are unable to accept images form web pages, jpeg or bitmap files, as they are unsuitable for printing.
Q. How do you send my artwork or design to you?
A. You can email your logo to us. We prefer this to be created in the one of the following programmes; Corel Draw (with text saved as curves) or Adobe Illustrator (with text converted to outlines)
Q. Can you design a logo for me?
A. Yes, we are happy to provide an artwork and design service. This is charged separately from our product pricing.